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I bought the Pack super cheff and didnt get my stuff

Best Answer

Hello,


Some of our players have reported an error regarding the Super Pack Chef. It only happens on some specific cases. We're truly sorry if this has happened to you too. Our developers are currently working on this issue and it will be fixed as soon as possible. Please submit a ticket, making sure you include the purchase receipt in the message. Please note that we cannot make refunds without the order ID given by Google Play. You receive the receipt by email after you make the purchase. You can check your Spam mail if you can't find it in your inbox.


If you made the purchase on Facebook, you can ask for a refund.

 

In order to initiate the refund, you have to go to Facebook Settings and choose "Payments." 


There you can demand a refund for the payment you made to our game. We are not able to cancel your purchase on our side until you have followed these steps. 

 



Thank you for your cooperation. 


SAME HERE!!!! 11/11/16

Answer

Hello,


Some of our players have reported an error regarding the Super Pack Chef. It only happens on some specific cases. We're truly sorry if this has happened to you too. Our developers are currently working on this issue and it will be fixed as soon as possible. Please submit a ticket, making sure you include the purchase receipt in the message. Please note that we cannot make refunds without the order ID given by Google Play. You receive the receipt by email after you make the purchase. You can check your Spam mail if you can't find it in your inbox.


If you made the purchase on Facebook, you can ask for a refund.

 

In order to initiate the refund, you have to go to Facebook Settings and choose "Payments." 


There you can demand a refund for the payment you made to our game. We are not able to cancel your purchase on our side until you have followed these steps. 

 



Thank you for your cooperation. 

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